Shipping Policy

Thank you for shopping at Kalaai.co! This Shipping Policy outlines the terms and conditions regarding shipping and delivery of products purchased from our Website. By placing an order, you agree to the following shipping terms.

1. Shipping Rates and Delivery

1.1. Shipping Rates
Shipping rates are calculated based on the destination, weight, and size of the package. Shipping costs will be displayed at checkout before you confirm your order.

1.2. Delivery Timeframes
Estimated delivery times are provided during the checkout process and are based on the shipping method selected and the delivery location. Please note that these are estimates and actual delivery times may vary. We usually take 5-7 days to ship the order.

2. Processing Time

2.1. Order Processing
Orders are typically processed within [1-3] business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

2.2. Order Confirmation
You will receive an order confirmation email once your order has been successfully placed. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

3. Shipping Methods

3.1. Available Shipping Options
We offer various shipping methods, including standard and expedited shipping. The available options and their associated costs will be displayed at checkout.

3.2. Carrier Information
Orders are shipped via major carriers such as e.g., UPS, FedEx, DHL. We reserve the right to choose the carrier based on the shipping method selected.

4. Shipping Restrictions

4.1. Domestic Shipping
We currently ship within Indian. We do not offer international shipping at this time. For shipping restrictions or special requests, please contact our customer support team.

4.2. P.O. Boxes and APO/FPO Addresses
We can deliver to P.O. Boxes and APO/FPO addresses. However, delivery times may be longer for these locations.

5. Tracking Your Order

5.1. Tracking Information
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5.2. Delivery Issues
If you experience any issues with tracking or delivery, please contact our customer support team for assistance.

6. Shipping Delays

6.1. Potential Delays
Occasionally, shipments may be delayed due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. We are not responsible for delays caused by these factors.

6.2. Address Accuracy
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

7. Damaged or Lost Packages

7.1. Damaged Packages
If your package arrives damaged, please contact our customer support team immediately. Provide photos of the damage and keep all packaging materials for potential carrier inspection.

7.2. Lost Packages
If your package is lost in transit, please notify us within [X] days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website and purchase of products constitutes your acceptance of the revised policy.