Refund and Return Policy
At Kalaai.co, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product or request a refund, please review our policy below.
1. Returns
1.1. Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Must be returned within [30] days of the delivery date.
- Must be unused, undamaged, and in their original packaging.
- Must include all original tags, labels, and accessories.
1.2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Products marked as final sale or clearance.
1.3. Return Process
To initiate a return:
- Contact our customer support team at kalaiforweb@gmail.com with your order number and reason for the return.
- You will receive instructions on how to return the product and a return authorization number.
1.4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a shipping error or defective product. The return shipping cost will be borne by the customer.
2. Refunds
2.1. Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
2.2. Refund Timing
Allow 7 business days from the date we receive your returned item for your refund to be processed. Your financial institution may take additional time to reflect the refund in your account.
2.3. Partial Refunds
Partial refunds may be issued for items that are returned with signs of use or damage, or if only part of an order is returned. Shipping costs are non-refundable.
3. Exchanges
3.1. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the item according to our return policy and place a new order for the desired item.
4. Damaged or Defective Items
4.1. Reporting Issues
If you receive a damaged or defective item, please contact us immediately at kalaaiindia@gmail.com with your order number, a description of the issue, and photos of the damage or defect.
4.2. Resolution
We will assess the issue and, if applicable, provide a replacement or refund at no additional cost to you.
5. Order Cancellations
5.1. Cancellation Requests
Orders may be canceled within 1 hours of placement. After this period, we cannot guarantee that cancellations will be processed as orders are often processed immediately.
5.2. Refunds for Canceled Orders
If an order is successfully canceled, a full refund will be issued to the original payment method. Please allow 14 business days for the refund to be processed.
6. Changes to Refund and Return Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website and purchase of products constitutes your acceptance of the revised policy.
7. Contact Information
For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:
Kalaai.co
Email: kalaaiindia@gmail.com
Address: Pratap Steel, Shop number 80, Kalbadevi main road, Kalbadevi, Mumbai 400002.