Refund and Return Policy

At Kalaai.co, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product or request a refund, please review our policy below.

  1. Returns

1.1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • Must be returned within 7 days of the delivery date.

  • Must be unused, undamaged, and in their original packaging.

  • The reason for the return must be that the product was received damaged or broken. Return requests made for any other reason will not be accepted.

1.2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customised or personalised products.

  • Products marked as final sale or clearance.

1.3. Return Process

To initiate a return:

  1. Contact our customer support team at kalaaibusiness@gmail.com with your order number and reason for the return.

  2. You will receive instructions on how to return the product and a return authorization number.

1.4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a shipping error or defective product. The return shipping cost will be borne by the customer.

  1. Refunds

2.1. Refund Processing

Once we receive and inspect the returned item, we will process your refund. For all orders — whether placed via Cash on Delivery (COD) or Prepaid — the refund will be issued in the form of a Kalaai Gift Card, which will be valid for one year from the date of issue.

2.2. Refund Timing

The Kalaai Gift Card will be issued within 7–14 business days after we receive and inspect your returned item. The Gift Card will be sent to your registered email address or phone number. Please note that the refund will be issued without any interest, and any applicable shipping or handling charges will be non-refundable.

  1. Exchanges

3.1. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the item according to our return policy and place a new order for the desired item.

  1. Damaged or Defective Items

4.1. Reporting Issues

If you receive a damaged or defective item, please contact us immediately at kalaaibusiness@gmail.com with your order number, a description of the issue, and photos of the damage or defect.

4.2. Resolution

We will assess the issue and, if applicable, provide a replacement or a Kalaai Gift Card refund at no additional cost to you.

  1. Order Cancellations

5.1. Cancellation Requests

Orders may be canceled within 1 hour of placement. After this period, we cannot guarantee that cancellations will be processed, as orders are often processed immediately.

5.2. Refunds for Canceled Orders

If an order is successfully canceled, a full refund will be issued in the form of a Kalaai Gift Card, valid for one year from the date of issue. Please allow 14 business days for the refund to be processed.

  1. Changes to Refund and Return Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website and purchase of products constitutes your acceptance of the revised policy.

  1. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

Kalaai.co

Email: kalaaibusiness@gmail.com